Section

General Policy

FactionRealm sells digital goods and network entitlements. Because delivery can happen immediately or be queued automatically, purchases are generally treated as final.

Once a product has been delivered or properly queued for the entered account, refunds are normally not available.

Section

When a Refund May Be Considered

• A duplicate charge caused by payment or system error.
• A verified payment processing error.
• A delivery failure caused by FactionRealm systems that support cannot correct within a reasonable time.

Section

When a Refund Is Normally Not Available

• You changed your mind after purchase.
• The wrong username was entered by the purchaser.
• The product was delivered or queued correctly but later became less useful because of gameplay changes, punishments, resets, or rule violations.
• A payment dispute or chargeback was filed before contacting support.

Section

Disputes and Chargebacks

Contact support first if an order looks wrong. Filing a payment dispute before contacting support can lead to store access restrictions or account action while the issue is reviewed.

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How to Request Review

Use the official Discord support flow and include the order ID, the Minecraft username involved, and a short description of the issue so the order can be reviewed quickly.