Section

Scope

This policy applies to FactionRealm.com, the first-party FactionRealm store, and related delivery and support systems tied to the network.

It covers information collected when you browse the site, use checkout, submit account details for delivery, or contact us for support.

Section

Information We Collect

We collect the information needed to operate the site, process purchases, deliver digital goods, and handle support or fraud review.

• Account and order information such as Minecraft usernames, optional email addresses, order history, and delivery status.
• Support and contact information you send through Discord, tickets, or site forms.
• Technical information such as IP address, browser data, request logs, session identifiers, and basic analytics needed to run the site securely.
• Payment metadata provided through our payment processor. Full card details are handled by Stripe and are not stored directly by FactionRealm.

Section

How We Use Information

• Process orders and route digital delivery to the correct Minecraft account.
• Operate the storefront, cart, checkout, account lookup, and grant systems.
• Provide support, investigate failed delivery, and resolve order issues.
• Detect fraud, abuse, chargeback risk, or rule evasion tied to purchases.
• Maintain service reliability, security, and audit trails.

Section

Sharing

We do not sell personal information.

Information may be shared only when needed to operate the service or comply with law.

• Payment processing providers such as Stripe.
• Infrastructure, hosting, and technical service providers used to run the site and delivery systems.
• Law enforcement, regulators, or payment providers if required for fraud, disputes, or legal compliance.

Section

Retention

We retain order, delivery, and support records for as long as reasonably needed for service operation, fraud prevention, accounting, tax, dispute handling, and audit history.

Section

Cookies and Sessions

FactionRealm.com uses essential cookies and session data for features such as cart state, checkout flow, and admin authentication. These are used to operate the site rather than for broad third-party advertising.

Section

Contact

If you have a privacy question or need help with account or order data, contact FactionRealm through the official Discord support flow.